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Privacy Policy

This Privacy Policy explains how The Medical Spot, operated by Nuno D R Alexandre Consulting Unipessoal Lda, collects, uses, and protects personal data of users of the website www.themedicalspot.pt, in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

Nuno D R Alexandre Consulting Unipessoal Lda
Tax Identification Number (NIF): 515321397
Location: Loulé, Algarve, Portugal

2. Personal Data Collected

The Medical Spot may collect the following personal data:

  • Name;
  • Email address;
  • Phone number;
  • Information related to healthcare needs (provided voluntarily);
  • Communication content submitted through forms or direct contact;
  • Technical data such as IP address, browser type, and device information;
  • Website usage data through analytics tools.

Data is collected when users fill out forms, contact the company, or interact with the website.

3. Purpose of Data Processing

Personal data is processed for the following purposes:

  • Providing and managing clinical concierge services;
  • Scheduling and coordinating medical appointments and services;
  • Responding to inquiries and requests;
  • Improving user experience and website performance;
  • Analyzing website usage and marketing effectiveness;
  • Complying with legal obligations.

4. Legal Basis for Processing

The processing of personal data is based on:

  • User consent;
  • Performance of pre-contractual steps or service agreements;
  • Legitimate interests in improving services and communication;
  • Compliance with legal obligations.

5. Health-Related Data

In the context of providing concierge services, users may voluntarily provide information related to their health needs.

This data is treated with strict confidentiality and only used for the purpose of facilitating access to healthcare services.

The Medical Spot does not provide medical services and does not store clinical records beyond what is strictly necessary for coordination purposes.

6. Data Sharing

Personal data may be shared with:

  • Healthcare providers and clinics, strictly for coordination purposes;
  • Technology and hosting service providers;
  • Analytics and tracking service providers.

All third parties are required to comply with applicable data protection regulations.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

8. User Rights

Under GDPR, users have the right to:

  • Access their personal data;
  • Request correction of inaccurate data;
  • Request deletion of their data;
  • Request restriction of processing;
  • Object to processing;
  • Request data portability;
  • Withdraw consent at any time.

To exercise these rights, users may contact The Medical Spot through the contact details available on the website.

9. Cookies and Tracking Technologies

The website uses cookies and tracking technologies to enhance user experience and analyze performance.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, which collects information about how users interact with the website.

Microsoft Clarity

Microsoft Clarity is used to analyze user behavior on the website, including session recordings and heatmaps, to improve usability and performance.

These tools may collect anonymized data such as IP address, pages visited, and interaction patterns.

The use of these technologies is subject to user consent where required.

10. Data Security

The Medical Spot implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

11. Third-Party Links

The website may contain links to external websites. The Medical Spot is not responsible for their privacy practices or content.

12. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

13. Supervisory Authority

Users have the right to lodge a complaint with a supervisory authority, such as the Portuguese Data Protection Authority (CNPD).

More information is available at www.cnpd.pt.

14. Contact

For any questions regarding this Privacy Policy or the processing of personal data, users may contact The Medical Spot through the contact details available on the website.